FAQs

Interiors

IF I AM INTERESTED IN LEARNING MORE ABOUT MARTELL INTERIORS FOR INTERIOR DESIGN SERVICES WHAT SHOULD I DO?

When looking for a more planned approach to your interiors please inquire about our interior design services. We offer a wide range of services from color mapping to full project management based on your needs. We aim to take away the stress that many people feel when faced with the wide range of options and choices in today’s marketplace. We can help take your vision and translate it into a finished product that you will feel proud to call your own. We can be reached by email at: info@adhochome.com. Please feel free to check out past projects on Martell Interiors website.

Ordering

HOW CAN I CANCEL/CHANGE AN ORDER ONLINE?

Custom furniture orders may be cancelled within 24 hours of submitting the order. We regret that we are not able to cancel orders for in stock merchandise once they have been transmitted to our fulfillment center. In some cases, it is possible cancel backordered items on your order, since they are not scheduled for immediate shipment. To speak with us to inquire about canceling or changing an order that's already been placed, please call us at 847-­475-­4600 or email us at info@adhochome.com We are available to assist you Monday - Friday, from 9am-­6pm Central Standard Time.  

WHAT IS AD HOC HOME’S RETURN & EXCHANGE POLICY?

At Ad Hoc Home, we stand behind our products 100%. We select products & vendors that we feel confident will provide a well-designed quality product. With that said, if you are not satisfied with what we send you we are happy to exchange for another item or issue store credit within 30 days of receipt. Please note that return shipping charges are non­refundable, unless the item received is incorrect or damaged. In that case, we ask that you please contact our Customer Service department prior to sending the item back, so that we can provide you with a return shipping label and expedite your replacement order. Returns are refunded in the original payment form, less shipping and handling. Returns sent via USPS that arrive with postage due will be returned to sender. Please note that "final sale" items are not returnable or exchangeable except for manufacturing defect. Ad Hoc Home does not accept returns on the following items: fabric swatches, fabric yardage, custom sewing orders, monogrammed items, Art, and all upholstered, vintage and custom furniture including but not limited to headboards, beds, benches, sofas, chairs and ottomans. After 30 days, Ad Hoc Home cannot accept returns for any reason other than manufacturing defects.

WHAT METHODS OF PAYMENT CAN I USE?

Ad Hoc Home will accept the following methods of payment: Visa, Mastercard, American Express & Ad Hoc Home gift cards.

Shop Info

WHY THE NAME AD HOC HOME?

adjective : formed or used for a special purpose : made or done without planning because of an immediate need Whether you are searching for the perfect mirror or just looking to freshen up your space Ad Hoc Home has what you need. We aim to provide beautiful handcrafted items for your home. The inventory at Ad Hoc Home is ever changing based on what we are loving now… Come see us to find furniture made by local artisans, linens from an Italian family business over 200 years old or vintage and one of a kind pieces. Our walls are filled with beautiful art on loan from some of the most talented local artists. We are always changing our windows and floors hoping to inspire you every time you walk through our door. Come visit ad hoc home to find something you love either for a special purpose or done without planning… We promise to have something special for your home.

WHAT IS THE ADDRESS AND STORE HOURS?

Ad Hoc Home is located at 705 Chicago Avenue in Evanston, Illinois. We are closed Sunday & Monday to research, go out on appointments, & scout new vendors. We are open: Tuesday & Friday 11:00-5:00 or by appointment.

WHAT IS THE BEST WAY TO GET IN CONTACT?

Please feel free to send any inquires to us at info@adhochome.com and/or we can be reached at the shop at 847-475-4600.

ARE ALL PRODUCTS LOCAL?

Not all products are made by local artists. We are excited to represent and carry well known vendors including Dash & Albert & Illume just to name a few. With this being said, we are also eager and proud to get the opportunity to showcase an incredibly talented group of local artists that we have built relationships with and are so lucky to carry their work at Ad Hoc Home. We believe in good design and local artisans which is reflected in our inventory. We currently have pieces from Aaron-Bladon, Modern Industry, Chapter, Three Siblings Design and Chicago Salvage Works to name a few. The furniture and accessories made by these crafts-people reflects a quality of design and originality often lost in today’s world of mass production. Come hear their stories and see their views through the pieces they’ve created.